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Contact

Booking Conditions

 

1. Reservations
The reservation should be sent through our online reservation form, e-mail or fax. The reservations is effective only when you inform us your booking information and credit card details or pay a certain deposit to us, then we will send the confirmation voucher to you.
 
2. Rates
The rates on this website are available ONLY through Footsteps Indochina . Please DO NOT try to call the hotel direct, as they WILL NOT have the same rates in their reservation system. Rates on our website are subject to availability and the good cooperation between the hotels and us.
 
The rates shown may be subject to change pending requirements, eligibility, seasons and/or blackout dates. Rates shown do not include extra beds, specials arrangements or ad hoc price changes on the hotels behalf. Rates may also have to be adjusted in case of transport requests. In such cases we will submit an updated quote to you by email. Rates are quoted in the currency shown.
 
3. Confirmation of Booking
Due to processing requirements, on occasion hotels are unable to confirm a reservation immediately. The confirmations are coordinated by  Footsteps Indochina staff and send via e-mail to you within 24-48 hours except for special cases (during fair periods, high season, or special events...). If you do not receive any mail from us within 24-48 hours after placing an order, please kindly contact us immediately at sales@footstepsindochina.com 
 
4. Hotel Booking Guarantee
To guarantee your hotel or tour or ticket booking, we must require your credit card details or payment in-advance. To valid the guarantee, you need to fill with all details required on our secured site or fax it to us or email. You may need refer to "How we work" for information of booking guarantee.
 
5. Cancellation / Amendment & Non arrival policy
If you wish to cancel or amend your booking after the voucher has been issued; a cancellation fee will apply, in accordance with the hotel policy. The cancellation fee varies according to the hotel/tour or ticket specified in your booking as well as your check-in date.
 
Note: In some cases, the cancellation policy will depend on the hotel individual policy. If this is the case, the hotel's policy will be displayed to you prior to the completion of the booking, on the final page of the booking process known as BOOKING VOUCHER. The stricter of the two (hotel's policy and our website policy) will then apply.
 
- If you cancel or amend after the voucher has been issued, but NOT LESS THAN 7 (SEVEN) DAYS for hotel booking prior to the check-in date, there is no charge - it means no cancellation fee!
 
- If you cancel LESS THAN 7 (SEVEN) DAYS prior to the check-in date, or fail to arrive at the hotel, a cancellation fee equal to the FIRST NIGHT accommodation cost will be incurred through your credit card, which was used to guarantee your booking.Your credit card statement will show the debit entry as Footsteps Indochina or the name of hotel.
 
- Last minute cancellations for the tour booking:
 
+ 19 days before arrival: no cancellation charge.
+ 12-18 days before arrival: 10% of the amount will be charge.
+ 7-11 days before arrival: 40% of the amount will be charge.
+ 7 days before arrival: 100 % of the amount will be charge.
 
- Last minute cancellations for the tickets booking will be according to the specified in your booking.
Important note: The default currency to be used for cancellation fees, if the hotel's local currency does not show below, will be USD.
 
 
6. How to cancel or amend
All cancellations and amendments must be made IN WRITING using one of the following methods:
 
    Using our Cancellation Form
    Email to: sales@footstepsindochina.com
    A fax with the word CANCEL or AMEND in the subject line to: (+84) 6  291 4463
 
When you contact us, we require the following information, so that we may efficiently process your request and reply to you:
 
1. Your Booking ID
2. Email Address used in the booking
3. The Full Name used in the booking
 
Failure to do so will result in you being subject to the conditions described above.
 
Note: Please be advised that we will NOT accept any cancellations or amendments requests by phone unless the matter is extremely urgent. Cancellations are ONLY valid if you receive an email from us confirming receipt of your cancellation or amendment. If you have submitted your cancellation or amendment and do not receive our confirmation of receipt by email within 24 hours after submission, please do contact us IMMEDIATELY. 
  
7. Deposit requirement
Tour booking: You are required to remit a deposit of at least 40% of the total tour price before the tour be processed.
Hotel reservations: You are required to remit a deposit of one first night for your hotel booking guaranteed before 7 days you arrive
 
Footsteps Indochina will send you an email to request your deposit through Paypal.com / Moneybookers.com with security website. After you received an email of Footsteps Indochina, then you will use  Paypal / Moneybookers to deposit or pay Footsteps Indochina.  You will be sent a deposit receipt once we received  your deposit
 
 
8. Refund of Unused Services
Refund method will be done immediately upon agreement between you and Footsteps Indochina for unused services. Again we do not charge you any amount for our effort to refund if you have cancellation on time, however bank fees will be at your side.
 
9. Reservation Guarantee
All bookings secured through Footsteps Indochina are backed by our Reservation Guarantee. If your confirmed reservation at the hotel (for which you have been issued a BOOKING VOUCHER) is not available or cannot be honored upon check-in, and no other room type that you had booked is available, immediately contact our Customer Service Agents at the contact details listed on your BOOKING VOUCHER. We will arrange a room at another convenient and comparable hotel and Footsteps Indochina will pay for the full cost of the first night's stay, including any tax and service charges.
 
Note: Footsteps Indochina reservation guarantee is only valid if you contact us upon check-in. Later claims, after the actual check-in, cannot be covered.  
 
10. The Clients
The client must submit a valid email address on the Reservation Form. This email address will be used for all future correspondence relating to your booking. All care must be taken by the client to ensure that the information provided in the Reservation form is correct. It is the client's responsibility to advise Footsteps Indochina  if an error in the email address was submitted on the Reservation Form or any other correspondence. We takes no responsibility for any incorrect information submitted.  
 
11. Passport and Entry Visa
Your passport must be valid for at least six (6) months following your entry date to your travel destination. It is your responsibility to ensure you are in possession of a valid passport and visa and all travel documents are valid for travel.
 
12. Travel Insurance
Travel insurance is not included in your tour / hotel price. It is the passenger's responsibility to verify whether his/her local health insurance carrier provides coverage while traveling. Please contact your insurance carrier for details.  
 
13. Disclaimer
Footsteps Indochina makes every best efforts to ensure that any materials, rates and all the information that displays on this website are accurate at the date of issue. Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position. We hereby expressly disclaims any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of this website. All offers, prices, and conditions of sale may be subject to change without notice including eligibility, minimum or maximum stays, seasons and / or blackout dates, and/or other conditions / restrictions.
 
Footsteps Indochina will not be liable to pay any compensation if we (the company) or you (the customer) are forced to cancel or in any way change your booking as a result of situations outside our control which we, nor any loss, injury or damage sustained by passengers, nor our suppliers, could foresee or avoid, even with all due care. For example war or threat of war, civil strife, industrial disputes, natural disaster or terrorist activity...  
 
14. Complaints
In the case of any problem or complaint, it is imperative that the client informs Footsteps Indochina at the earliest opportunity in order that they have the chance to rectify the situation as quickly and efficiently as possible. Any complaint, which cannot be resolved locally, must be notified in writing to Footsteps Indochina within 3 (THREE) days of the end of the service provided. A copy of the complaint must be also be submitted to and signed by the hotel manager. If a client fails to follow this procedure this may hinder the ability of Footsteps Indochina to rectify the complaint and reduce or extinguish any claim the client may have.
 
Footsteps Indochina does not accept liability for any indirect or consequential loss arising out of the use or connected with its website or for any products or services purchased from its website. Footsteps Indochina makes no warranty or representation about the suitability of any product or service purchased by the customer. Where permitted by law, the liability of  Footsteps Indochina  shall not exceed the price of the product or service purchased by the Customer.  
 
15. Hotel Information
All hotel information that is published on the website is current and is subject to change without notice. We have visited the majority of its featured hotels and every effort has been made to describe the hotels as accurately as possible. However, we cannot accept responsibility for facilities, which are temporarily not available, are under renovation or not suited to individual tastes and preferences. Redecoration and maintenance is necessary to the upkeep of the hotel and may take place without prior warning, whilst the hotelier or supplier will endeavor to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond our control. We cannot accept responsibility for any disturbance or inconvenience to the client beyond their control nor for accidents in a hotel or loss caused by hotel management or staff.